The Secretary of State’S Handling of Universal Credit

Part of the debate – in the House of Commons at 1:32 pm on 11th July 2018.

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Photo of Margaret Greenwood Margaret Greenwood Shadow Secretary of State for Work and Pensions 1:32 pm, 11th July 2018

Thank you, Madam Deputy Speaker.

Thirdly, the Secretary of State claimed that universal credit is working. The head of the NAO said in his letter that this is unproven. The DWP’s own survey of claimants under the full service published in June shows that just under half of all claimants were unable to register their claim online unassisted, a quarter were not able to submit their claim online at all and 40% were falling behind with bills or experiencing real financial difficulties, sometimes even nine months into their claim. A recent freedom of information request revealed that a fifth of universal credit claims are failing at an early stage because claimants are not able to navigate the online system. These people are likely to be among the most vulnerable in our society, and this Government are failing them.