Universal Credit

Part of the debate – in the House of Commons at 10:40 am on 5th July 2018.

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Photo of Esther McVey Esther McVey The Secretary of State for Work and Pensions 10:40 am, 5th July 2018

Everybody wants to improve people’s lives. That is what we are all here to do, and that is what our work coaches do day in, day out. I hope that you will bear with me, Mr Speaker, if I refer to a letter I received. A lone parent wrote saying, “I was frightened to go into the jobcentre from what I had heard. Eight years ago, I was in the jobcentre, and the system did not work for me, so I was relieved and happy that I now have a job. Universal credit is working.” Since then, I have been collecting all those letters, because so many people—claimants and work coaches—are saying that this system is so much better than the one before.