Supporting People with Disabilities and Health Conditions

Part of Oral Answers to Questions — Work and Pensions – in the House of Commons at 12:00 am on 2nd July 2018.

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Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions 12:00 am, 2nd July 2018

One experience of poor customer service is one too many, and of course I will meet her.

I also want to point out what Kate from the west midlands said, again on “You and Yours”: “My 35-year-old daughter has a learning disability. She doesn’t read or write, so I filled in the form for her. From her point of view, it turned out to be a very good experience because when she was on DLA she was on the lower rate but, because of the new criteria, she is now on the higher rate and has a mobility car. So from our point of view, it’s been really positive.”