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I agree that the failed franchise should be addressed and immediate action taken. The Secretary of State has been too slow, and the ongoing review will take too long and kick everything into the long grass.
When Abellio took over the ScotRail franchise, there were teething problems, which made national news. Opposition politicians in Scotland were not slow in calling for the head of Humza Yusaf, the Transport Minister. However, he stepped in and agreed a detailed action plan with the Abellio-ScotRail franchise, which really turned things around. It was direct intervention that made the difference.