Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
I want to make it clear that I would never use that phrase, and it is not an approach I would want anybody working in the Home Office to take. I have said that, as a result of the Windrush changes, I will make sure that the Home Office has a more human face. I am setting up a new contact centre and making sure there are more senior caseworkers so that the more junior caseworkers have the confidence to make their decisions by engaging with somebody really experienced. I accept that we need to make the Home Office more personal, and I will be doing that.