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Part of Rail Update – in the House of Commons at 7:01 pm on 5th February 2018.

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Photo of Stephen Lloyd Stephen Lloyd Liberal Democrat Spokesperson (Work and Pensions) 7:01 pm, 5th February 2018

Does the hon. Lady agree that perhaps one way forward is for the parliamentary ombudsman to look at what was clearly poor-quality communication, from the 1995 Act onwards, and to make a ruling on whether the communication was good enough? We would then find out for sure what I think is true, which is that there was poor communication. We rely on the parliamentary ombudsman to give us that steer.