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Consumer Advice and Assistance

Part of Oral Answers to Questions — Work and Pensions – in the House of Commons at 12:00 am on 5th February 2018.

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Photo of Chris Elmore Chris Elmore Opposition Whip (Commons) 12:00 am, 5th February 2018

Some 11 million people a year use price comparison sites to gain information on insurers and other products. The Financial Conduct Authority found in 2014 that such sites were not delivering fair and consistent practices. The Competition and Markets Authority has now said the sites should be using the CARE model; that is, they should be clear, accurate, responsible and easy to use. What can the Government do to ensure that these sites are straightforward and easy to use?