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Part of Business, Energy and Industrial Strategy – in the House of Commons at 12:00 am on 30th January 2018.

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Photo of Gill Furniss Gill Furniss Shadow Minister (Business, Energy and Industrial Strategy) (Steel, Postal Affairs and Consumer Protection) 12:00 am, 30th January 2018

While recognising the gradual shift away from paper statements and bills as they go online, it must be acknowledged that 16 million people over 15 years old still do not have basic online skills and 5.2 million households still do not have access to the internet at home, and they may face penalisation for requesting a paper bill or statement. What action, exactly, will the Minister take to ensure that people are not penalised for making what should be a legitimate consumer choice? What strategy will he put in place to make sure that people who do not have these skills at the moment can develop them in future?