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NHS Winter Crisis

Part of the debate – in the House of Commons at 3:41 pm on 8th January 2018.

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Photo of Philip Dunne Philip Dunne The Minister of State, Department of Health 3:41 pm, 8th January 2018

The hon. Lady is absolutely right to point to the increased demand channelled in part through very local facilities such as pharmacies and NHS 111. The latter has seen a 21.5% increase in the volume of calls in the last month, but, despite that, has had nearly a doubling, compared with a year ago, of the number of calls dealt with by a clinician—just under 40%—which is very impressive.