Independent Complaints and Grievance Policy

Part of the debate – in the House of Commons at 12:06 pm on 16th November 2017.

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Photo of Andrea Leadsom Andrea Leadsom Lord President of the Council and Leader of the House of Commons 12:06 pm, 16th November 2017

I am grateful to my right hon. Friend and think I can give her reassurance on each of her points. The complaints and grievance procedure will include all passholders, as the working party has accepted. It will also ensure that people are very clear about rights and responsibilities, and that they all have a duty to abide by the rules as set out.