The hon. Gentleman is making a fair point. In my constituency, a smaller operator has been in operation since deregulation. Jim Stones Coaches is renowned for providing an excellent service to the community; it is a very community-focused company. Does the hon. Gentleman agree that the big players have often not shown the same levels of responsiveness to their local community and the same levels of innovation, and that they now need to take a long, hard look at themselves and really start to deliver for the public?