What we do know is that those who are on universal credit full service are spending more time looking for work. We also know that the vast majority of those job searches are conducted online, and that they are more successful.
It is important for individual claimants to have a relationship with their work coaches, because circumstances may change. That was emphasised to me in a Westminster Hall debate relatively recently. What is someone misses a bus? What if missing a connection means that a person is late for an appointment with the work coach? We want people to have a good relationship with their work coaches, so that they give them the necessary information. It is critical that if people miss appointments, they tell us why.