Jobcentre Plus Offices: Closure

Part of the debate – in the House of Commons at 3:37 pm on 30th January 2017.

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Photo of Caroline Nokes Caroline Nokes The Parliamentary Under-Secretary of State for Work and Pensions 3:37 pm, 30th January 2017

On Thursday 26 January, the Department for Work and Pensions published proposals for the future of its estate, including jobcentres and back-office sites.

The Government are committed to helping people who can work to get back into work. Since 2010, the claimant count has dropped from almost 1.5 million to about 800,000, and employment has risen by 2.7 million to near record levels.

Old office contracts that are held by our jobcentres and benefits centres are now coming up for renewal, and in the 20 years since those contracts were signed the welfare system has undergone large-scale reform.

The roll-out of universal credit and our reforms of Jobcentre Plus have increased the number of digital interactions that claimants now have with us. Eight out of 10 claims for jobseeker’s allowance are now made online, and 99.6% of applicants for universal credit full service submitted their claim online. That has resulted in the DWP buildings being used much less: 20% of the DWP estate is currently underutilised.

As we renegotiate our out-of-date contracts, we are merging some smaller jobcentres with larger ones and co-locating others with local government premises. That will help the DWP to offer a better service to people looking for work, while delivering a better deal for the taxpayer, saving about £180 million a year for the next 10 years. That means that we can bolster the support that we offer jobseekers, with a recruitment drive to hire 2,500 new work coaches.

Of course, DWP staff will be consulted on those changes and the vast majority will have the option to relocate or be offered alternative roles. For any vulnerable claimants that may be affected, we will put in place robust procedures, such as offering home visits or maintaining a claim by post, to make sure that they get the support they need.