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Engagements

Part of Oral Answers to Questions — Prime Minister – in the House of Commons at 12:00 am on 18th January 2017.

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Photo of Theresa May Theresa May The Prime Minister, Leader of the Conservative Party 12:00 am, 18th January 2017

I recognise that many people received a poor service from Concentrix. This is not the first time that that has been highlighted in the Chamber. It was not acceptable, and I apologise for the worry and distress that was caused to people. We have been very clear about the service operated by Concentrix. HMRC will learn the lessons from that contract, and it remains committed to providing a high-quality service. It will not use a private sector supplier to undertake tax credit error and fraud checks again.