My hon. Friend makes two important points. First, I am very pleased to join him in paying tribute to the dedication and hard work of all those who work in our national health service. Secondly, he is right to point out that if somebody misses an appointment, that is a cost to the NHS. There are a number of ways in which this is being dealt with. Some hospitals send out text messages that not only remind people of their appointment, but tell them how much it costs if they miss it.