‘(1) Within three months of Royal Assent of this Act the Secretary of State must publish a report detailing how—
(a) better outcomes for consumers of public services; and
(b) more efficient decision-making processes,
will be ensured.
(2) A report under subsection (1) will consider—
(a) how each public service provider will ensure a formalised approach to ensuring independent advocacy is available for consumers at an early stage in the decision-making process for the provision of public services;
(b) the nature of an independent advocate to participate in this process, and the definition of independence, including how this could be supported by the conduct of any service provider;
(c) the effect of a breach in a consumer’s statutory rights as set out by this Act when a direct commissioning contract is in place;
(d) what formal status any independent advice provided will have in relation to decision-making, in particular, in instances where a public service continues to act contrary to such information and formal legal redress is sought;
(e) the role of the public sector ombudsman services in overseeing any such approach under paragraph (a);
(f) how a public service provider will report on their formalised approach under paragraph (a); and
(g) how the approach under paragraph (a) would ensure all consumers of services covered by this Act have access to a licensed alternative redress mechanism.
(3) For the purposes of this section a public service is any provided to the consumer directly by—
(a) a Government department;
(b) a local or public authority; or
(c) a trader acting on behalf of these organisations.
(4) For the purposes of this section a person shall be a consumer of public services under a “direct commissioning contract” when they enter any—
(c) consumer notice; or
(d) proposed contract,
for receiving a service which the person has a direct role in commissioning.’.—(Stella Creasy.)
Brought up, and read the First time.