Let me say at the outset that both the hon. Ladies who have spoken have taken exactly the right approach in representing their constituents. If I were in their position, I would do the same. That is what MPs are there for. The two hon. Ladies may be representing different sides of the argument—one represents the accused and one represents the person against whom the crime was perpetrated—but they are both absolutely within their rights to come to the House to raise these issues on behalf of their constituents.

We must manage expectations. I do not agree with the view that the Foreign and Commonwealth Office is not doing enough. I will expand on that in the following minutes. I am grateful to Stella Creasy for securing a debate on this important issue.

I will deal straight away with the points that were made by Heidi Alexander. It is worth saying at the outset that the case is now at the judicial investigation stage, which means that the police have handed it to the courts, which will now decide whether further investigation is required or whether they have enough evidence to proceed. In Greece, that can be a very long process, and we are doing all we can to ensure that Ms Matthews and others have as much information as possible. It is also worth pointing out that all the men involved in the incident and their families are receiving consular assistance. We repeatedly advise them, however, to speak to their lawyers about anything of a legal nature. We met three of the families in particular at their request, and we offered to meet Ms Matthews at any time.

Providing assistance to British nationals who are the victims of serious crimes overseas and their next of kin is a core priority for the Foreign and Commonwealth Office. To put the matter into context, in 2012 alone, FCO staff dealt with more than 1 million consular inquiries and 100,000 consular cases and provided consular assistance to more than 20,000 people as they endured the trauma of being a victim of crime with the additional challenge of being in an unfamiliar country whose language, culture and judicial systems can be very different from ours.

We can and do provide support, experience and assistance and put those in need in contact with charities and other organisations, several of which we help to fund. We can and do also use our diplomatic network to put pressure on foreign Governments to make changes or improvements to their processes. We are committed to delivering support of the highest standards and, as our consular strategy makes plain, to improving continually our service and offering the most vulnerable the greatest level of support.

However, in such circumstances there are also clear limitations to what we can do—this is where we come back to the management of expectation. For instance, we cannot become involved in the competent judicial process of another country or ask the taxpayer to fund legal cases in foreign courts. I know that the hon. Member for Walthamstow has been deeply concerned about the case of Tyrell Matthews-Burton, who was tragically killed in Crete last year. I, too, would like to take this opportunity to extend my deepest sympathies to Tyrell’s mother, Ms Matthews.

From the moment we were informed of Tyrell’s death, officials have provided extensive support to Ms Matthews. In the immediate aftermath, consular staff in Crete spent time at the police station, hospital and court to offer support. The hon. Lady shakes her head in disagreement, but I am stating the chronology of what happened. It might not have been enough, but it is what actually happened in the aftermath.

In London, teams were in daily contact with the families of those involved to provide assistance and referrals to organisations such as Victim Support. Ms Matthews was assigned a caseworker and quickly issued with a passport, and with the support of one of the charities that the FCO helps to fund, Missing Abroad, flights to Crete and accommodation were arranged at no cost to the family. We have continued to provide full support to Ms Matthews, from repatriating Tyrell’s body to liaising with Her Majesty’s coroner following Ms Matthews’s request to see the post mortem report.

One of the greatest challenges for victims of crime at home and abroad is gaining access to information. Of course, in the case of crimes committed overseas, geographic distance, language and procedure are all added barriers. I know that a lack of information can lead to extreme frustration, compound anxiety and result in a loss of confidence in the judicial process of the country involved. That is entirely understandable. We therefore do what we can to get updates as soon as possible as well as providing guidance on local systems and procedures. In Tyrell’s case, consular staff were on hand from the outset to help liaise with the authorities and provide a range of important information explaining the local police and legal systems and giving details of local lawyers and interpreters. Consular officials at the British embassy in Athens have also lobbied for information the Greek Ministries of Foreign Affairs and of Justice, as well as the Greek police and judiciary, and have attended some initial meetings. We stand ready to continue to do that as the family navigates the local system, and to attend the first day and verdict of any future trial.

Systems overseas are often different from our own, and unlike in the UK, it may not be possible for individuals to obtain information directly. Investigating authorities and courts may refuse to answer inquiries from third parties, including foreign Governments or consular officials. For those reasons, we always advise victims of crime overseas to instruct a local lawyer who can access detailed information on their client’s behalf, and judge whether an investigation is conducted in line with local Laws. From the outset, we and the Greek authorities have recommended that Ms Matthews obtain legal representation.

I understand, of course, that appointing a lawyer can put a huge financial burden on a family—something to which the hon. Member for Walthamstow alluded. However, the Foreign and Commonwealth Office cannot fund legal representation. We are simply not resourced to offer such funding, and in the case of Ms Matthews we have done all we can to explore alternative legal aid options in the United Kingdom and Greece, including offering advice on the EU compensation scheme. Following the meeting between the hon. Lady, Ms Matthews, and my right hon. Friend the Prime Minister, I am pleased that work to identify a lawyer and funding from Victim Support has enabled Ms Matthews to appoint a Greek lawyer.

I also wish to address the concerns raised by the hon. Lady that the UK police could do more, and that a senior investigating officer and family liaison officer were not appointed at the outset. In 2012 the British Government agreed a memorandum of understanding with the Association of Chief Police Officers and the Coroners’ Society of England and Wales regarding support in murder/manslaughter cases. It sets out Government support to the next of kin, including what we can do to ensure a proper and thorough investigation. The MOU is clear that the UK police cannot investigate a crime overseas unless invited by a foreign Government to do so. Even in cases where a suspect is British, the jurisdiction of the country where the crime took place takes precedence.

The UK police get involved only exceptionally where there is a genuine operational need, such as securing forensic samples or conducting formal inquiries on behalf of foreign police in the UK, and that was not the case following Tyrell’s death. It is an operational decision for the police whether to appoint a senior investigating officer or family liaison officer. In this case, the police initially decided to identify an officer as the single point of contact. Following the Intervention of the Foreign and Commonwealth Office, the Greek police assigned an individual to liaise with the Met police and, as a result, a senior investigating officer and family liaison officer were duly appointed. However, as the investigation in Greece has been completed and the file now lies with the judicial authorities, as I said at the outset of my remarks, there is little information to be shared through that channel.

The British Government cannot interfere in trials or legal processes in other countries. We would not accept other countries doing that in the UK, and we therefore need to respect their systems. In some circumstances, however, we will continue to make representations to local authorities where appropriate. That includes cases where there are concerns that the investigation is not being carried out in line with local procedures. We stand ready to do that in this case should the need arise. Meanwhile, we will continue to raise the case more generally through normal diplomatic channels.

The British ambassador to Greece first raised Tyrell’s death with the mayor of Malia and the chief of police last summer, and as the hon. Member for Walthamstow knows, we are facilitating a meeting between her and the Greek ambassador to London in the near future, to discuss the case and the issues it raises.

We have a consular service that many countries envy and of which we are rightly proud. However, we cannot always meet every need and expectation. Of course we want to improve; we seek to learn from every case, and continually review our consular policy, guidance to staff and training.