Oral Answers to Questions — Work and Pensions – in the House of Commons at 2:30 pm on 1 July 2013.
Marcus Jones
Conservative, Nuneaton
2:30,
1 July 2013
What progress his Department has made on improving feedback from social security tribunal decisions.
Esther McVey
The Parliamentary Under-Secretary of State for Work and Pensions
From
Marcus Jones
Conservative, Nuneaton
I congratulate the Minister on the work that she has done with Her Majesty’s Courts and Tribunals Service to secure this new approach. Does she agree that the information from the tribunals will allow the Department greatly to improve its decision-making process?
Esther McVey
The Parliamentary Under-Secretary of State for Work and Pensions
My hon. Friend is correct, and that information is key, because decisions are overturned for many reasons. Most of the time, it is because new information comes into play at the appeal. We need to find out why decisions are overturned, not just for the claimant but for the DWP and everybody involved.
Chris Bryant
Shadow Minister (Home Affairs)
Is not the truth of the matter that in the vast Majority of cases where a decision was overturned, it was because the wrong decision was made in the first place? Would it not make far more sense to make the right decision in the first place, so we did not have to waste time, money and energy on pursuing the matter all over again?
Esther McVey
The Parliamentary Under-Secretary of State for Work and Pensions
I do not believe that the hon. Gentleman was listening to what I said. Actually, the Majority of overturns are the result of new information being supplied on appeal. To ensure that we get this right first time, there will be mandatory reconsiderations, just like under universal credit and the personal independence payment. That will also be the case for employment and support allowance from the end of October. That will provide a proper administrative route, rather than a judicial one involving extra costs, extra pain and extra stress. We are getting this right, which is something the previous Government never did.
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