UK Border Agency

Part of Royal Assent – in the House of Commons at 2:09 pm on 26 March 2013.

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Photo of Nicola Blackwood Nicola Blackwood Conservative, Oxford West and Abingdon 2:09, 26 March 2013

I very much welcome the Home Secretary’s statement. Does she agree that one of UKBA’s main problems, apart from the inability to manage its data or communicate it correctly to the Home Affairs Committee, has been an identity crisis? It has tried to be an enforcement agency that pursues criminal investigations, but it has also tried to convey the message that Britain is open for business by offering a friendly customer service. Can she assure us that the new structure will fix that problem?