Mid Staffordshire NHS Foundation Trust

Part of Royal Assent – in the House of Commons at 12:43 pm on 26th March 2013.

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Photo of Jeremy Hunt Jeremy Hunt The Secretary of State for Health 12:43 pm, 26th March 2013

My hon. Friend makes an important point. It is absolutely essential that the new chief inspector’s team talks to patients and relatives to get that feedback. One of the biggest changes from what we have now to what we will have is the element of judgment in the assessments made. We will not just be looking at the data, the dials or the numbers; there will be someone going to a hospital, smelling the coffee, understanding the culture of the place and talking to patients and relatives.