The hon. Gentleman is absolutely right to be concerned about such a difficult circumstance. I think he would only expect the Department to make sure that staff were handling such cases correctly. Of course every case like that is an absolute tragedy, and we want to make sure that the system works really well for the individuals concerned. I am sure that he will want to applaud the work that the Government are doing to try to make the system better. I repeat that the system we inherited was harsh and difficult, and we have softened that further.