Is the Minister aware of the memo, published on The Guardian website this afternoon, from Paul Archer, the head of contact centres, headed “Supporting ESA customers”? It was sent to “all staff in operations” and it states:
“The consequences of getting this wrong can have profound results.
Very sadly, only last week a customer of DWP attempted suicide—said to be a result of receiving a letter informing him that due to the introduction of time-limiting contribution based Employment and Support Allowance for people not in the Support Group, his contribution-based Employment and Support Allowance was going to stop.”
Is it not time that the Minister and her departmental colleagues realised the seriousness of the implications of some of the decisions being taken by her Department and undertook a full inquiry into this incident and all other incidents where the real pressure being put on people is completely unfair?