What steps he is taking to improve the performance of the Insolvency Service.
I meet regularly with the chief executive of the Insolvency Service to discuss the agency's performance and measures to improve it. I also agree the targets for the agency's performance, which are set after discussions with an external steering board of industry experts. I ensure that the service is set goals that, although achievable, are challenging.
You are very generous, Mr. Speaker.
Will my hon. Friend take on board the fact that for many small businesses the system for individual bankruptcies is cruel and punitive? Big consultancy firms such as PricewaterhouseCoopers charge £200 an hour; indeed, a constituent was charged £800 for a letter to be answered. What is going wrong when these big companies can leech money from small people?
My hon. Friend makes an important point. An important part of the Government's approach is to develop alternatives to formal bankruptcy procedures, through debt management plans and debt relief orders. We intend to offer a range of help to individuals and businesses, to enable them to avoid the formal procedures for insolvency, if at all possible.