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Part of Bill Presented – in the House of Commons at 12:35 pm on 11th June 2009.

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Photo of Phil Hope Phil Hope Minister of State (the East Midlands), Regional Affairs, Minister of State (the East Midlands), Department of Health 12:35 pm, 11th June 2009

The hon. Lady will understand that I cannot comment on a particular case, because I do not know the details. However, I do know that we have to do both: drive up the standards of residential and domiciliary care throughout the country. I am therefore delighted that the Government have given not only ordinary grants to local authorities, but an additional £520 million to help the process of transforming social care and raising the quality of care throughout the country. Responsibility for the quality of care rests with the Care Quality Commission, which conducts inspections of care homes and others who might provide the care to which she refers.

There is also a separate complaints process in place, which the hon. Lady—on behalf of her constituents and, indeed, the family of her constituent—can use, particularly in respect of local authorities, if an individual has not received the care that would be expected. She can use the complaints process to take the matter forward.

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