The hon. Lady will be well aware that South West Trains made a substantial number of proposals, many of which were in fact rejected by my noble Friend the Minister of State, Lord Adonis. Indeed, many of those proposals were made on the basis that there would not be unfettered continuation of ticket supplies to the travelling public where there was clearly demand for it. Decisions were taken about some ticket offices, but many proposals were rejected. I draw attention to the work that we, and indeed the hon. Lady, have done on access for all, secure stations and the assisted passenger reservation service.