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The tax credit system, as a result of changes made as long ago as 2005, is vastly improved, and I continue work, as does Her Majesty's Revenue and Customs, to improve customer experience of the service. The hon. Gentleman will know, because he will have heard me say so on previous occasions, of the changes that we are working to introduce that will help claimants, particularly those who have had problems in the past. We know who they are, and we can work with them to make their experience better.
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