I am grateful to the Minister for that answer. Sir Mark Potter, the president of the family division, states that since opening for business on
The hon. Gentleman makes a very important point. These are people who are at their most vulnerable, so it is vital that we get the service right. It is true that the OPG received far more applications than it had initially expected and that there was a small backlog in some areas, but I have investigated thoroughly and I can assure him, and the rest of the House, that it has been rectified. For example, more than 85 per cent. of calls to the contact centre are being answered within the 60-second target. Things are moving in the right direction.