Part of Oral Answers to Questions — Work and Pensions – in the House of Commons at 2:30 pm on 8 October 2007.
Mike O'Brien
Minister of State (Pension Reform), Department for Work and Pensions
2:30,
8 October 2007
Most individual complaints would be dealt with by pensions centres or the Pension Service chief executive. In respect of occupational pension schemes, complaints would be dealt with by internal procedures or the pensions ombudsman. It follows that few complaints would go to the Secretary of State; the Department does not therefore take account of the figure.
Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
