Child Maintenance and Other Payments Bill

Part of Orders of the Day – in the House of Commons at 3:38 pm on 4th July 2007.

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Photo of Danny Alexander Danny Alexander Shadow Secretary of State (Cabinet Office) and Shadow Chancellor of the Duchy of Lancaster 3:38 pm, 4th July 2007

The hon. Gentleman is making an important point. One of the problems that our constituents often have in their dealings with the CSA is its lack of responsiveness. There is a system within the CSA for allocating the most difficult cases to the clerical office in Bolton. Has he had the same experience as I have with the office not taking incoming calls? Even by contacting the excellent MP hotline at the CSA, it is impossible to get information back without hugely delaying the case further as it is being dealt with at Bolton, because we cannot get hold of staff directly ourselves.