I agree with my hon. Friend that we need to go further. She is right to say that public services must be geared to people's individual circumstances. We will take more steps in that direction through the projects to support the most vulnerable families and children that will be announced shortly by the Department for Education and Skills and through the work being done by the social exclusion taskforce and the Department for Communities and Local Government on ways to support adults with some of the most difficult multiple and complex needs.