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I understand my hon. Friend's concerns, although I know that he will welcome the fact that the Leicester delivery office is one of the best performing city centre offices in the country on tackling misdelivery and redirection. As I said earlier, the change to a single delivery is causing problems in the first two months of its introduction. The new system needs to bed down. It is an enormous change programme and I readily assure my hon. Friend that, as it beds down, the company will revert to the high standards of customer service that his constituents and mine are entitled to expect. I emphasise that the renewal plan is essential to the future of the Royal Mail and I know that he and other hon. Friends will support it as it improves the service to customers.