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Of course we accept the Secretary of State's point that most Post Office workers do an excellent job. Conservative Members are also grateful for her public apology for the Post Office's recent performance. She mentioned the "Dispatches" programme and the items that were destroyed in the River Thames, and she knows that Monday's Postcomm report referred to 8.5 billion items being wrongly delivered and a further 6 million being lost in the past year. She cannot duck the fact that the Post Office is 100 per cent. owned by the Government. What is her personal vision for the future governance of the Post Office? Surely she accepts that it cannot carry on as it is.