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Let me assure my hon. Friend that all the changes that are being made are being decided at the local level by area managers in full consultation with the employees, because that is the only way in which a change of this magnitude can be carried out. I am extremely sorry that my hon. Friend's constituents have been suffering the inconvenience that he describes, and I will certainly draw that to the attention of Allan Leighton and Adam Crozier. I know that my hon. Friend will support the efforts that they are making to deal with the bad industrial relations that have dogged certain of our sorting offices and caused such problems.