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Although I certainly want to support the Royal Mail in Burnley, does my right hon. Friend recognise that the new system is causing chaos? There are bags of untouched mail, and some places are getting only one delivery a week. That is seriously affecting business, and lots of people are protesting. Will my right hon. Friend tell Mr. Crozier that the Post Office should discuss with the postal workers who have to do the work, and with the unions, what the changes involve? Otherwise, we will have a system in absolute chaos. Perhaps Mr. Crozier should come to Burnley to look at the problem.