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The Royal Mail has put in place a three-year restructuring programme to improve service delivery and put the company on a sound financial footing. The renewal plan is working. In the first half of 2003–04, 93 per cent. of first-class letters were delivered the next day—the highest figure in 15 years and well above the European average. That figure fell with last autumn's strike action in London, and changes to working practices mean that current performance is around 90 per cent. That falls short of what customers are entitled to expect, and the Royal Mail and the unions must now work together to improve the quality of the service.