Online Services

Part of Cabinet Office – in the House of Commons at 11:30 am on 13th May 2003.

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Photo of Stephen Ladyman Stephen Ladyman Labour, South Thanet 11:30 am, 13th May 2003

Does my hon. Friend agree that effective online services must be simple to use, uncluttered and written in plain language? Does he share my concern that, in our excellent haste to get services online, we are not taking advantage of the opportunity to simplify some of the services at the same time?