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The obligation under which Consignia operates is set down in the licence granted by the regulator Postcomm. However, in my conversations with Consignia I have consistently made it clear that, given that competition is starting to come to its business, it is vital that it offer outstanding service to its customers. It is precisely the sort of innovation in services to customers that is now being discussed that will give Consignia advantages. Based on the universal service that is currently enjoyed, there is considerable scope—given appropriate management who have the capacity to recognise the opportunity—to tailor services to the needs of individual customers. That is why it is essential that in the network and in Consignia itself there is leadership that is capable of driving forward that agenda and realising the full potential of the company that I described at the beginning of my speech.