Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 1:47 pm on 8th July 1998.

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Photo of Peter Viggers Peter Viggers Conservative, Gosport 1:47 pm, 8th July 1998

Does the Minister not realise that the civil service is doing what it always does very well, which is to produce forms that fully meet its own standards? Can the civil service not take lessons from the private sector, the first lesson of which is that the customer is always right? The customer finds forms very complicated. Is it not possible to include more representations by the consumer in the planning of those forms?