I am aware of the problems encountered by Mrs. Ball, my hon. Friend's constituent, and I understand that my right hon. Friend the Chancellor of the Duchy of Lancaster has written to express our regrets at her experience.
The Benefits Agency keeps all claim forms under regular review. The disability allowance and attendance allowance claim forms were redesigned recently—a new child-specific pack was introduced in August last year and a new adult pack in October last year. Disability organisations were involved in the development and design of the new forms. However, I understand my hon. Friend's concern. The characterisation of government in queues and forms is one aspect which the "Better Government" agenda will address later in the year.