Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 1:47 pm on 8th July 1998.

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Photo of Mr Nigel Beard Mr Nigel Beard Labour, Bexleyheath and Crayford 1:47 pm, 8th July 1998

I thank my hon. Friend for that reply. Is he aware of the case of my constituent, Mrs. Ball, who was faced with a 32-page form when claiming disability living allowance for her son? She could fill in that form only with the aid of the local branch of Mencap. Now she is notable in the area for her achievement, and is inundated with requests for help from people who are as bemused and confused as she once was. Has any assessment been made of the waste of time in people going to tribunals unnecessarily or the personal hardship involved in delayed payments as a result of those complex forms being wrongly filled in? Does my hon. Friend accept that public support for benevolent policies is being destroyed by the ordeal to which people are subjected in gaining access to the entitlement that they have as citizens of this country?