Part of Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 1:47 pm on 8th July 1998.

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Photo of Peter Kilfoyle Peter Kilfoyle Parliamentary Secretary, Cabinet Office 1:47 pm, 8th July 1998

Making it simpler and easier for people to access public services and cutting down forms and queues are at the heart of better government. Pilots of interactive on-line forms are part of the story, but so, too, is a move from telesales to teleservices: for example, using the telephone to help people at home to complete forms and to make better use of public services.