Part of Oral Answers to Questions — Social Security – in the House of Commons at 12:00 am on 17th November 1997.

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Photo of Mrs Alice Mahon Mrs Alice Mahon Labour, Halifax 12:00 am, 17th November 1997

I welcome my hon. Friend's commitment to improving the appeals system. It is indeed slow and inefficient and causes a great deal of distress, not least to the staff who must administer that inherited system. What discussions has my hon. Friend had with staff and their representatives, and how soon will they be reassured and involved in the system?