Part of Oral Answers to Questions — Social Security – in the House of Commons at 12:00 am on 17th November 1997.

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Photo of Mr Keith Bradley Mr Keith Bradley Parliamentary Under-Secretary, Department of Social Security, Parliamentary Under-Secretary (Department of Social Security) 12:00 am, 17th November 1997

We are determined to reduce the current delays and complexities in the appeals system. On 9 July, we introduced the Social Security Bill, which paves the way for the creation of an active, modern social security system. The Bill includes several measures that will enable us to provide a quicker, simpler and more efficient appeals service for customers. The Secretary of State will take personal responsibility for the administration of the appeals system, will set and publish demanding targets to shorten the time that it takes for appeals to be heard, and will report on the results.