The last time I was asked a question regarding complaints about passenger information, the answer was 12 complaints from genuine members of the public. Unlike organisations that make bogus complaints, most passengers wishing, for example, to travel to the west country would not go to King's Cross to obtain information on services. On Tuesday 4 February, the first anniversary of the Great Western franchise, I opened the new telephone inquiry bureau in Cardiff, which has expanded capacity and new high-tech equipment and which is fully equipped to give impartial information—a licence condition for all rail operators.