Part of Orders of the Day — Health Service Commissioners (Amendment) Bill – in the House of Commons at 7:40 pm on 25 January 1996.

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Photo of Henry McLeish Henry McLeish , Central Fife 7:40, 25 January 1996

I agree with the Minister's comments. This is the third building block in the new complaints procedure and we wish it well in its implementation. As with many other things, there will be problems but if there is a consensus among professional groups and if the patients and families involved take the matter seriously and support the system, it will improve dramatically the health service complaints procedure.

In the commissioner, we have an excellent custodian of fairness. If he can ensure that what we have talked about is properly put into practice I have no doubt that the procedure will be a significant improvement for patients and help the health service. It illustrates to people outside that the House can agree on certain matters despite the fact that we tear each other apart on other aspects of health care.