Citizens Charters

Oral Answers to Questions — Duchy of Lancaster – in the House of Commons at 12:00 am on 1st May 1995.

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Photo of Mr Jacques Arnold Mr Jacques Arnold , Gravesham 12:00 am, 1st May 1995

To ask the Chancellor of the Duchy of Lancaster what examples he has of improvements influenced by the citizens charters. [20152]

Photo of John Horam John Horam , Orpington

Many. They include hospital waiting times, passport applications, first-class letter delivery, driving licence applications, publication of school, police and local authority performance tables and guaranteed minimum standards for gas, water and electricity.

Photo of Mr Jacques Arnold Mr Jacques Arnold , Gravesham

Does my hon. Friend agree that one of the spin-offs of the citizens charter is a bringing together of jobcentres and unemployment benefit offices, which ensures that people who are unfortunate enough to be unemployed can receive the full employment services that they need to get back into a job?

Photo of John Horam John Horam , Orpington

Yes, I am delighted to agree with my hon. Friend. Not only that, but the agencies in question now see 98 per cent. of people within 10 minutes of their going to the office.

Photo of Paul Flynn Paul Flynn , Newport West

Under which charter can the people of Wales and England complain on this glorious spring day because they have been denied their traditional May day bank holiday, which is being enjoyed by the lucky people in Scotland? When will the Government stop mucking about with May day?

Photo of John Horam John Horam , Orpington

I really do not think that we need to keep the red flag flying on this day.