Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

Many local authorities have sent me copies of the letter which the hon. Lady sent to them.

The whole basis of the operation is consultation with users and services. That is the principle on which we are working.

On the subject of our pledges, the original White Paper contains a range of things which we said we would do—and those are what we have done. I by no means say that every standard has been met. If that were so, it would prove only that the standards were too easy. In many respects, as with British Rail, there must now be a drive to correct the situation in areas where our work has shown that the standards are not being properly met.