Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Dr Mo Mowlam Dr Mo Mowlam , Redcar 3:30 pm, 25th November 1992

As the Minister has in some senses shown this afternoon, the reality behind the charter is that he has lowered the aspirations and has not secured the achievements. He has also misled the House: he said that 90 per cent. of the original charter aims had been met, yet he has no basis for that statement. He has not polled the consumers; nor has he written to all the local authorities, health authorities or police authorities so as to have any measure of the Government's success. We can answer the question whether Labour local authorities have delivered, because we have written to every body mentioned in the charter. We have a fund of information on what has and has not been achieved. The Minister has not even bothered to talk to many of the organisations.