Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

Kent is not by any stretch of the imagination a Labour council, but it won a charter mark.

The charterline is an important initiative. I was asked about complaints being effective. A charterline with a single number which will key people into information and complaints systems across the public service will be a major gain for accessibility of the public service to the ordinary citizen.