Citizens Charter (White Paper)

Part of the debate – in the House of Commons at 3:30 pm on 25th November 1992.

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Photo of Mr William Waldegrave Mr William Waldegrave , Bristol West 3:30 pm, 25th November 1992

I welcome both parts of what my hon. Friend said. First, the Audit Commission's work on comparative indicators for local authorities is essential and it will be strengthened. I predict with absolute certainty that, when the comparative tables are published, we shall have exactly the same uproar from all the provider groups represented by Opposition Members as we had about the education information. It will be as wrong then as it was on education.

My hon. Friend touched on important matters with regard to the courts. The charter attempts to deal with some of the difficult issues that he raised, such as explanation of what will happen before people act as witnesses. I have had constituency cases in which a great deal more could have been done in that respect. The charter also sets standards for some of the very matters to which my hon. Friend referred.